Tag: Business Mastermind

Breaking Down Your Steps to Get Everything Done

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I know when I’m overwhelmed it is often because I have more to do than I can picture myself doing. The thought of completing anything new is taken over by the thought of having to complete that which is current, and the things that are past due. Small items of less priority can distract me from what I want to do and ultimately cost me more time and anxiety.

I don’t know if you ever feel this way, but if you have a pile of things to accomplish and you are feeling overwhelmed by the thought of doing all the work then try this strategy and see if it helps you sleep better at night.

1. Know The Goal

You likely know how to create a goal. If not, check out this article I wrote on ‘SMARTAR’ goal setting, some time ago. Remember, it must have a measurable outcome and a timeline for completion.

2. Know What You Want To Happen

Brainstorm all the things you know must happen, or you would like to happen, to create a list of items that must be completed to get to your goal. If you think about something that must be created, add anything that you must do to create that one item. Make the list as complete as possible.

For instance, if you need to share an event on social media, you will need to create the copy for each social media platform. You will also need to create images for your marketing and you may need to put this information into your social media scheduler.

3. Do Something Every Day

If you want to make gains on your goal you need to be working towards that goal every day. If you want to avoid being overwhelmed, you need to be able to easily see which priorities you will be working on. At the end of each day, evaluate what needs to still be completed. Put the top 6 priorities in a list for the next day. Don’t overwhelm yourself by trying to have to do everything. Remember, if you have other tasks, like client work, that is booked for that day, they need to be in that top 6 as well. Having a ‘todo’ list created for the next day will allow you to sleep without spending time working out the priorities of your tasks all night.

What the video

Join me November 20, 2017 for an Open Work-Away Day. Info on my Facebook page, or contact me directly.

What You Have That The Government Does Not

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view of field of flowers through chain link fence
Freedom to Grow

I believe in government as a necessity to ensure things happen for a large group of people. In fact I live in a country where government is a big part of our lives (more than 50% of our income goes to taxes) and we get to say we live in the best country in the world measured on many different metrics.

I have also been fortunate not to have worked in the government. I know that sounds counter-intuitive. A “cushy” government job is a dream of so many people. My husband does have a government job and he is thrilled. But as an entrepreneur I am looking for different freedom than is offered inside a large bureaucracy.

You Know Who

The Government works for the people. But who are the people? The government does not have a target market. They do what every entrepreneur is taught not to do; they say, “I work for everyone.” (Everyone in the country, everyone in the province/state/city/etc.) The problem is, even in government you cannot work for everyone. They don’t even work for the majority on any issue. Finding a balance between what needs to work to run a country and what people want is always a challenge. Being a political leader has to be one of the most difficult jobs around. Less than half the people like you because your vision and goals for the future don’t align.

In business we focus on our core target market. We know who we are supporting with our products and services. We understand what they need and why they buy. We know who our suppliers are and what their biggest challenges are. We are close to our issues and the solutions. Everything is more personal. We know these things because if we didn’t we wouldn’t be in business.

The government is in business because it has to be. We are in business because we choose to be.

The Green-Light Manager

Approximately 92,000 people work for the Ontario government. If one person finds an issue, has some feedback, wants to change a process, sees an inconsistency, etc. how loud does their voice have to be to get heard? There are processes that are meant to handle this very question, but who knows about them? Usually not the person wanting to bring the change. Often not the people they would ask for help to get the answers. Great ideas are so often lost in a bureaucracy. The mindset of management (in any setting, not just government) is to err on the side of safety, meaning they would rather throw out a good idea then be responsible for giving the “green light” to a bad idea. Since it is not management’s job in government to bring change, it is to make the status quo work smoothly, listening to new ideas is not even an option for most managers. The voice of the least person in government usually goes unheard, and they often have the best view of the issues that are hard to fix.

In our business we can see all the moving parts. We have access to all the people that have the different perspectives. We can be open to new ideas because we are the ‘green-light manager’. We can say yes to change and we should because we are small enough to be able to make change happen when we need.

We are not caged, like in the government, to only do the status quo. We are free to grow, add, change, and stop what we are doing.

No Cement Shoes

The money invested in ideas is accountable to everyone when you work in government. When you answer to everyone, you need to be more sure of everything. Once a plan is put in place, there is no going back, or at least not without major controversy. Some years ago my government placed an order for new planes for the military. We are not a military-focused country so as soon as the government changed, the order was cancelled. The cancellation fee cost the tax payer billions of dollars. Thank goodness this does not happen often. The reason it doesn’t is because of the “cement shoes”. Once a plan is put into works, it is like everyone involved is standing in fresh cement. They cannot leave without ruining the concrete plan, but they don’t want to stay because the plan doesn’t look right to them. There is no going back.

The money invested in ideas for your business is accountable to you and your investors. It doesn’t mean that you shouldn’t plan to stay the course, but with a smaller size business, there is more room to pivot. The weight of the ‘cement shoes’ is less and the cost of change is less. In fact, it is possible to build change into the plan initially to be able to make the changes needed, when they are needed, at a cost that is not prohibitive.

I almost got myself elected to a municipal Councillors position a few years back. I do want to make a difference and I love my city, but I am very thankful I did not get in because I don’t think I could make the impact I wanted with the tools available to anyone working in the government. I can do more from inside my business and so can you.

Remember as you grow, look for the areas in your business where you may lose sight of your entrepreneurial spirit. As you build your systems to manage a bigger business, don’t let bureaucracy sneak in and block you from doing the work you first intended to do. As you bring on new people, don’t let your size stop you from getting the perspective of everyone on your team. After all they are your brand managers (all of them) and they can make your business look successful or they can make it feel broken. You have this ability and the government, which runs one of the most successful countries in the world, does not. Take advantage of it.

10 Things You Won’t Need in a Zombie Apocalypse

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No one ever looks at the bright side of the Zombie Apocalypse. There are so many things you are not going to have to worry about.

1. Axe Body Spray

Everything about you smells delicious.

2. Manners

People are buying from you no matter how you treat them because you have what they need.

3. Marketing

There is no competition so why bother. They need you so they will find you.

4. Books

Why improve? You are already at the top of the intellectual ladder and no one else is getting smarter.

5. A Plan

Thank goodness you will not need another business plan… ever.

6. An Accountant

What are you paying taxes for?

7. Sales

If they want it they will have to pay full price for it. After-all, they were lucky to be able to get it in at all.

8. Vacation Pay

Who are your employees going to complain to anyway? Tell them they are lucky to have a job and to get back to work.

Red rope barrier on red carpet

9. Customer Line-up Cordon

Line-ups are unnecessary because who can wait?

10. Good Management

Because great customer service doesn’t matter.

Of course, the zombie apocalypse is still many years off, so until then remember that Great Customer Service ALWAYS Matters. Hire good people, have a marketing schedule, treat your customers with love, and plan for your success.

What Else Do You Need To Learn?

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Books in a school library
Your Learning Curve

Does it ever feel like you have spent so much time learning, reading, attending classes, conferences, or online programs, working with experts or coaches, and filling up your knowledge bank that you could be full? What is there left to learn when you have learned so much?

Learning isn’t an On/Off switch. You don’t learn something new and suddenly you are an expert. This is the challenge with learning because so much of it feels like we have already done it. Sometimes we can even be thinking to ourselves, “I’ve already learned this, why can’t I make ‘it’ work the way it is supposed to?”

Learning is also not just about the ‘What’. It is about the how, when, where, how much, who, and why. Learning requires knowing the answers to everything around any one topic that you wish to be an expert in. Maybe ‘it’ hasn’t work for you because there is something about yourself you do not know or understand yet.

I have found that when I feel completely confident in my expertise at something I have accomplished several areas of learning. What I also know is that even with 20 years’ experience at something, there is always room for new knowledge on my topic of expertise. Let me elaborate using my expertise as a technical writer and secondly as a small business strategist.

Mastering My First Competency

My background in technology and my education gave me the foundation for my career as a technical writer.

  • I started in a high-tech company learning how to operate the equipment we were manufacturing. I had to know all aspects of the equipment to to help others be able to use it but I did not have any experience creating manuals. Email was new to business and most of my instructions were done via fax.
  • I was asked to help with some internal documentation and another person with experience using MS Word showed me some of the steps for using the software.
  • I was asked to use my knowledge about the equipment and MS Word to create the instructions for a service manual.
  • After the manual was published I was asked to write all the internal work instructions, build procedures and quality procedures. I created templates based on standards. I now had the title of technical writer, but I didn’t feel like a tech writer. I didn’t know the industry or what experts in this industry needed to know to be experts.
  • I attended conferences, continued to write, asked questions of experts on list-serv communities, and joined an association for technical writers so I could be connected to the industry and the masters.

After many successes, I got to a point where I could answer all the questions my clients had around what was needed, how much it would cost, how long it would take, who was doing the work, when could we start, etc. I saw myself as an expert.

Small Business Strategist

With my background and connections in small business and my own experience owning a small business that did technical writing I found I had a great deal of knowledge and interest in the support of small business owners.

  • I was volunteering to help small business owners because there was a need and people asked for my help.
  • I got certifications, read, worked with other experts, attended conferences and hired coaches to work on myself and the tools I could use to work with my clients.
  • I surrounded myself with experts, mentors, and other business owners so I would have continuous access to the ideas, insights, and mentality of the people I wanted to be expert at helping.
  • I invested in industry information and researched the small business industry.
  • I worked with small business owners as often as I could, as clients, in networking, or through volunteering.

It wasn’t until I say with certainty what I was able to do for my clients and know it was possible that I felt like the expert.

My Learning Curve

What steps do the learning of my two expertise have in common?

  • Start with the fundamentals I leaned in school, growing up, and other experiences.
  • Outside people needed me for my current skills
  • I got more skills
  • I spent time with others that were masters
  • I researched the industry and became more knowledgeable
  • I practiced the craft at every level, continuously.

I’m sure your learning takes a similar path each time you mastered something new.

Your Learning Curve

If you want to figure out why you cannot master something take a look at two things that you are very good at. Two things you can do better than other people. Then think back to when you were not good at them and look at how you learned it, what you felt, when did you start becoming competent and what you had to do to get to the place where you could do the work without having to actually think about how it would work for you. You will likely discover a pattern in the way you learn. You can use that patter to determine what you have not done to get you to where you need to be on your learning curve.

Finally – it is important to understand that 100 years ago a person would get an education and not much would change over their lifespan. Their knowledge level did not need to change much to be successful at what they did in life. Now we learn something and 5 years later someone else has come up with a disruptive invention to replace the program or technology we learned and our knowledge becomes obsolete. If you are not learning you are falling behind and you will not be able to sustain the level of excellence and thus the lifestyle you were originally schooled to live.

What else do you need to learn? Why everything of course. Don’t stop. Remember, school only provides you with the fundamentals of your calling – it is experience and the investment in further knowledge that gives you the mastery.

Capturing Ideas – 1, 2, 3…

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Do you come up with a lot of ideas? Do you get to act on them? Do you even remember them when it’s time to act? Getting an idea comes as quick as 1, 2, 3, but keeping the idea is harder.

1. When Ideas Come

When ideas come they happen fast. Often we may think, “Wow, that’s random. That came out of nowhere!” but it is likely not the case. Ideas are how our mind puts together concepts to solve problems. Not all problems are our own, so they don’t feel close and familiar. Ideas can come to us in lots of ways and at almost any time. Here are three key places you will likely come up with new ideas.

  1. In your sleep – Often when you are sleeping a great idea can wake you up. It may even keep you awake as you go through the process of evaluating this opportunity.
  2. From someone else – You may hear your next big idea when in a conversation with someone else, listening to others talk, at a conference, from a TV commercial, while reading a book, etc.. The idea that comes out of nowhere is likely an idea that was catalyzed by another experience. Surround yourself with interesting people and events to continue creating great ideas.
  3. While solving a problem – This is the classic time when people come up with some of the world’s greatest inventions. If you are familiar with the saying “Necessity is the mother of  invention” then you are familiar with the idea that having a problem forces our mind to go into solution mode. You will likely generate many ideas and solutions during this period.

2. How to Capture Ideas

The second biggest challenge with ideas is that they are fleeting. If you do not capture the information when you have it, you may not get a chance later. Think about a time you woke in the middle of the night with a great idea and then in the morning you thought to yourself, “now what was that great idea I had last night?” Don’t wait to record your thoughts. Don’t try to evaluate whether it is worth recording, just get the idea down.

  1. Keep paper beside your bed – For those of us that have a brain that creates solutions to problems when they sleep, it is imperative to have something close at hand to record your thoughts. It doesn’t have to be fully fleshed out, just enough information to get you back on track in the morning. I have a sticky note pad and pen on my table beside my bed. I record short reminders of my idea on the page in the dark. It’s hard to read, but I have not yet been unable to recall my idea using this process.
  2. Have an idea book – Once you have a good idea spend a short amount of time fleshing out the details. I like to put the details of my ideas in an idea book. I have ideas for books, businesses, and patentable products in my book. If you are worried about ‘first to market’ or secrecy then get others to initial the pages with ideas on them and date it. They don’t have to read it, just confirm that they signed and the signature is theirs if you do end up fighting over a patent.
  3. Tell Your Team – Get it on the meeting agenda so you can discuss the value for your development for current or future plans.

3. How to Act on Ideas

Once we have an idea it is often difficult to know which one we should act on, if at all. Of course the biggest challenge with ideas is actually getting into action. As entrepreneurs we can be flooded with ideas, you know them, the Bright Shiny Objects that distract us from our core focus. Or do they? Some ideas are in line with our core focus and should be acted on. Some ideas are new and should be acted on in the future. Some are simply distractions and should be ignored.

  1. Enlist others in your circles, like peers, mentors, advisors, investors, etc. to hear out your idea and help you take appropriate action.
  2. Make it part of your goals. Put it into your business plan or create a project plan for it. If my ideas are for the growth of my current businesses then I get them into my business plan where I can act on them. If your idea is the missing piece of a service or product you have been creating then get it into the designs and process of that project.
  3. Have tasks you do each day that will further that action if it is in your current plan. Put it in your calendar to revisit your idea in the future so you can add it to your ‘ToDo’ list at that time.

Ideas are the solutions to your current challenges and your future growth. Don’t let them get away.

 

Being “Camera Ready” Gets You More Business: Even if you don’t plan on being on TV

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Camera filming in TV Studio

“I don’t want to be on TV!”

“I hate speaking in public.”

“I find it so hard to think of something intelligent to say.”

These are a few statements I’ve heard (and said) over my career and in my business. As a business owner one of the key things we learn is that we have to speak to people, all kinds of people, if we want to sell. It does not seem like we need it when we first start. We’ll just talk to our clients, they’ll get us. After all they want what we have. We already have a common language and something to talk about. The challenge is that to get to our clients we have to be seen. Even if it is just our product that has to be ‘in the public eye’, like on TV, we still have to be seen by all those along the path that get us there.

When I was younger I was so self-conscious about being in front of people that I didn’t even want to invite family to my wedding. The thought of standing in front of all of them, the people that love me, was terrifying. I went from that to a TV show host and it took some time. Like anything in life, we are not born experts. Even child prodigies have to practice to be great. I had to learn how to say things that were intelligent and how not to be too hung-up on my imperfections. I had to learn how to be and act in front of people so my message could be heard and stop saying no because I felt I wasn’t ready. I chose to step up and do things that were extremely uncomfortable to take my next steps in learning and be better at everything I did. It stopped me from feeling deflated when I failed.

Being ‘Camera Ready’ is a term from film and TV that implies that the actors and stars are prepared to do their job. Well your job requires you to be in front of people so you should be camera ready too. Here are three tips I’ve learned along the way that you can practice.

Wear Your ‘People Pants’

There is a joke in our house that goes like this” I’m almost ready to go, I just have to put on my people pants.” If you’re like us, we like to get comfy when we are at home: lounge wear, gardening jeans, shorts, and pajamas. But before we go out, before we are going to be in the presence of other people, people that don’t yet know us and have a first impression to make, we put on our ‘people pants’. This also means you need to put on make-up, brush your hair, add jewelry, etc. to create a look you want to be seen in. I guarantee the day you go out in track pants, with stains or holes, is the day you see that person, you know the one, the person you have been trying to reach. And now you either hide or you give them an impression you are going to have to work hard to overcome. One day I left the house to walk my daughter to school and a news journalist was getting opinions from pedestrians along the sidewalk. I live in a quiet neighbourhood; nowhere near where you would expect to see a TV camera crew. I was grateful for ‘people pants’ that day.

Practice Your Spiel

If you want to sound intelligent you have to know what to say and that requires practice. Just because you made the product does not mean you will have something of value to say about how it relates to the trends of the day or a well-known competitors alternative. You may understand it but saying something that sounds intelligent is different than saying something rehearsed or rambling on-and-on until you get your entire knowledge base discoursed. Intelligent thoughts have an easily understood  composition of ideas. People will be able to understand you and they will want to listen, not run away. If you want to have something to say that people will want to hear you need to practice.

When I had left my last employed position to stay at home with a sick kid, I decided to sell Pampered Chef products. I had never done sales before and believe me, this was a trial by fire type way of learning. My up-line director was Canada’s #3 sales person making sales in the high 6-figures and she had something to teach me, which was to practice. I wrote out what she said. I wrote out what I wanted to say. I read about the product. I learned about my clients. I practiced my language at home on my family. I practiced in my car alone. I practiced at meetings. I was still shy and self-conscious, and I knew I needed to learn this, so I did. When I started my company I created the brand and the language to go with it and then I practiced. Every time I introduced myself I tried on different ways of describing what I did and for whom. I kept what got results and changed up the rest. I became competent at talking about my expertise and the business around it.

Practice what you want to become powerful. Don’t just script it and save it, make it a part of your language so it will be easily understood and delightful to hear.

Stop Saying No

This is funny because I am often telling people that they need to say ‘no’ more often, but when it comes to our fears eventually it is time to say ‘yes’. It is now your time to start saying ‘yes’ to the invites on a the radio show, to speak at a luncheon meeting, to be a guest on a TV show, to do a video testimonial, etc. The video testimonial is where I started to really break out of my ‘self-conscious’ shell. At the end of a great event the leader would ask people to give a testimonial about their experience and in return they would link the video to their business website. For years I would walk right past. One time, weeks after an event I got an email with a link to a testimonial a friend had given. She was smartly dressed and came across as competent and likable, just what I wanted my clients to see in me. I realized I was passing up opportunities for people at the events and others outside the event to see my expertise. The next event I was at I stepped up and gave a testimonial. It was so much harder than I expected. I looked great but I didn’t know what to say that did not sound like a plea for clients. I watched, made notes, and practiced over the next few events, including giving testimonials myself.

Eventually one day I heard someone else say about me, “she’s good at that, so calm and natural. I could never do that.” Wow, I was there. My image, my language, and my presence had finally caught up to my ambition. I haven’t stopped since; learning, practicing, and doing. I find I usually say ‘yes’ first to my fears and then evaluate the relevance to my business afterwards. If it fits my marketing goals I do it, even if I’m scared, because I know I have the three things that will make it easier – my presence, my language, and my confidence – and you can too.

In support of The CEO Elite Advisory Boards for small business.

Spiritual Business: Beyond Balance

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Solar System Emergence - The work of God

You might be thinking, “Why do I want to know about religion in my business newsletter?” I’m not writing about the business of spirituality, that is what the places of worship, like churches and mosques, do best. I want to share the idea that when business goes beyond the dollar you go beyond challenge and stress. Sound too ‘woo woo’ for you? Try these three suggestions in your business and see what ‘new’ comes from it.

1. Be the Voice

When I was listening to an audio outtake from a past Wayne Dyer’s TV show I heard him make reference to “being the voice of the person not in the room” with reference to gossiping and kindness. Interesting perspective on helping those without a voice. As I listened further I realized that this was akin to playing the “devil’s advocate”, something I do a lot. The “What if” questions that comes up when we don’t jump to conclusions about people, events, or situations. So often when watching a situational comedy I have had to leave the room because I feel people are so stupid not to ask the questions that would get them out of the hole they dig for themselves with assumptions and secrets.

Don’t let your business be full of assumptions and secrets. Make sure you give people in your business permission to speak when they see something that doesn’t feel right and to make suggestions when they think something can be better. Always be asking questions and looking for the insight into what other options there might be and what other information is missing. Think of having access to an invisible person who knows the full picture telling you what else you might be missing. What would you ask him about your situations so you can have all the facts?

Doing this does not make for funny situational comedy, but it also won’t make you a laughing stock because you acted on misinformation.

2.  Balance is Not About Equal

Lady Justice and her Scale of JusticeI think the word “Balance” is used incorrectly with reference to life. When we think of balance we often think of the meaning referencing weights, where you put something on one side and an equal amount on the other side to balance the weight. I picture the “Lady Justice” with her scales of justice in one hand representing the measure of justice as a balanced and equal measure.

The balance we seek in life is more like this definition:

“mental steadiness or emotional stability; habit of calm behavior, judgment, etc.” [http://www.dictionary.com/browse/balance]

‘Calm behaviour’, now that sounds like a balance I want in my life and that has nothing to do with ‘equal’ or ‘fair’. When we look for our work lives and our home lives to be equal we are looking to try and give our time fairly to both and that is not how life works. At least that is not what I tell my kids when I let them know, “life is not fair”. Your work is your life. Krishna says, in the Gita, “One who shirks action does not attain freedom; no one can gain perfection by abstaining from work.” [The Bhagavad Gita – Introduced & translated by Eknath Easwaran – Nigiri Press 2007]

When you find the work that is your true purpose or dharma, it will allow you to be in equilibrium with yourself, so you will bring calm to everything you do. It will not be about 8 hours here and 8 hours there, it will be about being totally engaged in all hours of the day, whether the work is a business meeting or a PTA meeting. We all have different work and we are not all called to be at corporate head office for 16 hours a day, but some of us are. Know what your calling is and understand how you can show-up in your life so you can experience the ‘calm behaviour’ of a truly balanced existence.

3. Get to Guru

In all religions there are leaders that are revered for their understanding of life and their ability to live by the words or knowledge they see as holy. These gurus, saints, disciples, teachers, etc. come with what seems like a direct line to God or the Universe. They have an understanding of life many of us do not try to comprehend. They can use the forces of the universe to their success. We see this in many successful people today as well as those in our holy books and stories from the past.

If you want to lead a full and exceptional life you need to ‘get to guru’. By this I mean, continue to learn from those that know the way and be open to other possibilities. I know that there are more secrets in this universe than all the answers we, as humans, have already uncovered. Don’t discount the impossible or the improbably because we don’t have a scientific way of describing it yet. Your knowledge and faith to get to your goals will always serve you to your highest outcome. So learn, learn, learn and be willing to be led by others farther along the path then you so you can then lead others behind you on the path; especially those inside your business.

We are all spiritual beings; whether your spirit is led by religion or by the energy of atoms. No matter what your belief system is, you cannot deny that what you do and how you react to what happens around you is completely up to you. You are the control panel for your life and you can choose to do things that feel hard and slow or things that feel light and fun. Try adding one of these ideas to your business and see if you can make the changes to your actions affect your life and business in a positive way.

How to Be The Expert

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John Timbrell - Pink Floyd Tribute Band - London 2014

At breakfast this morning with a friend and colleague I heard a confession that was interesting to me. She said, “I worry I don’t have enough expertise to be able to do this.” This was interesting because of all the people that do not have expertise, she was defiantly not one of them. She is well trained and educated. She has certifications and letter behind her name. She has years of experience and still she worries that it is not enough.

In the book “Outliers: The Story Of Success” by Malcolm Gladwell he demonstrates that success is very different than what we think. The typical ‘over night success’ takes years to achieve and that expertise in any one area is similarly a journey of learning and practice. He suggests that it takes 10,000 hours of focused practice to become an expert in your field.  So the question is then, when is it enough that what you know and are able to do is considered as an expertise? When  do you become an expert?

Take Inventory

Start by simply adding up the amount of time you have been focused on doing what you want to be considered an expert at. If you want to be an expert barista and you work at a cafe for 40 hours a week, 50 weeks a year it would take you 5 years to reach Malcolm’s 10,000 hour level. If you are an entrepreneur and you are taking certifications and teaching others in a specific field like wellness, you may only get to focus on your expertise 20 hours a week, in which case it will take you 10 years.

Add In The Past

Deciding to focus on one field was likely not a single point in time. I highly doubt you said to yourself one day, “today I’m going to start my journey to become an expert guitar player,” and then go out and buy your first guitar. Expertise is an evolution from your past experiences, your passion, and your abilities. Get a friend to help you look back at your past and see where you have been using your expertise and how you are building on those foundational abilities. My friend at breakfast this morning could not see this for herself, yet she had spent many years as an employee successfully doing exactly what she wants to help entrepreneurs be able to do for themselves.

Never Stop

Experts don’t hit the 10,000 hour mark and stop what they do. Now that you are an expert there is no time for a nap, you have to continue to learn and grow. Experts are not ‘know-it-alls’; they are people that live and breathe their knowledge. Experts don’t bring out their abilities, like party tricks, to show off; they are engulfed in their field of expertise all the time. If you are an expert and you don’t get to simply speak your educated point of view without ridicule then you probably are ready for a new group of people to hang out with. It takes a long time to become an expert and the sharp edge of your experience is dulled by disuse, so don’t stop using your gifts.

Put It On

When you get picked to be in a band and perform for hundreds or thousands of people that want to have you back, you can easily see your expertise. When you work hard to be good at something that only a few people at a time get to experience it is sometimes easy to overlook our expertise. If you have the training and the experience and people tell you how good you are at what you do, maybe it is time to start wearing the title of expert. It won’t feel like it fits immediately so don’t discard it. Call yourself an expert and see how people react. Say it in front of people that know you, so they can help you validate your new title. It will fit soon enough and you will hear people refer to you as the expert at ‘X’. If you don’t believe it first, no one else (except your closest friends or your paid coach) will believe it either. You know you are so what are you waiting for.

Say it. “I am an expert.”

 

Image: John Timbrell has been playing guitar for close to 35 years. He has started and managed several bands, written music, and has had his music recorded and published. In this image he and a friend organize an annual rock concert with four of Canada’s top tribute bands, including his band “Brain Damage“.

Small Begets Small – Breaking the Cycle that Keeps Businesses from Growing

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In a recent interview with Canadian Business Magazine I was asked about the challenge why small business growth stalls. What do small businesses do when they find themselves plateauing or stalled? We talked about things you can do to help start the growth again but why not avoid the issue all together?

If the law of attraction is correct, and I believe it is, then what you focus on is attracted to you. If you focus on the issue of running a small business, the challenge of managing more than you have now, the problems of growing when you don’t have any more time or money to do so, what you are attracting to you is more of the same. This small mindset focus begets more small business problems that keep owners from taking the really big steps.

If you want to start seeing a significant positive change in your bottom line you need to make a significant change in how you perceive your business. You have to see it as large. And how do you do that?

Understand your “Tens Times Business”

To ensure you don’t stall on your way to a larger income you need to be prepared to do what needs to get done when you get to what would be a typical level to stall. This has more to do with your psychology then money or time which tend to be the excuse for most of us (me included). When we know what the next step is the cost becomes negligible.

An example is when I decided a few years back that I wanted to host several of small evening events in Toronto to help introduce my skill and process to more business owners. I knew Toronto was expensive to rent locations and the places I wanted to go were going to cost me hundreds of dollars. When I did the calculations I felt the price I would have to charge was going to be too prohibitive. If I had not had the insight to understand what my next step needed to be I might have stopped there.

Because I knew what my business structure and needs were going to be in the future I was ready for what I had to do now. I knew I wanted to engage a location sponsor for these small events. Someone that was aligned with my clients’ needs. When I was at an event and in the company of the Business development director for an international business centre corporation all I had to do was ask. I knew what I needed and why, so the ask became easy and very interesting to them.

If you want to know what your business structure and needs are going to be in the future you need to do the work of the ‘Ten Times Business’. This is looking at your business as if it were ten times larger than it is now. Ten times more clients, more income, more expenses, more employees, more markets… choose a factor and evaluate what you would need to be able to handle it. Ask yourself, “What would I have to do if I had X clients?” X is the number of clients you have right now times ten. If you really think about this what you get is insight into what things you will need in the future, just to grow a little beyond your current ceiling.

Act ‘As If”

This is not the same as “fake it ‘til you make it”, but similar. It is not about faking, it is about changing the way you see yourself and your business. Tell yourself, “this is what it will be like” and it will be believable by both your unconscious, which believes everything is real, and your conscious. If, to be more successful you need to have expert status and you have taken all the courses and got all the accreditation then the next step is to be the expert. If you want to be accepted as an expert, then you first have to believe you are an expert. This is true for any aspect of life. If you want to be accepted as a wealthy business owner then you have to believe you are a wealthy business owner.

There is no faking what you are, so start acting as if you are what you strive to be and you will become it.

Up Your Reference Group Level

If you want to see yourself as an owner of a bigger business start spending time with people that see you as you want to be. Find people that will hold you accountable, stop you from spending too much time in ‘pity mode’, see your best and strongest traits, understand your challenges, and won’t belittle you when you run into a block but instead help you see the way around or through it. You want people that are doing what you want to do and have knowledge and expertise to share with you.

If you are always the smartest person in the group, you have no way of learning and growing. Make sure your group is climbing the ladder of expertise with you. If they are not and they are simply content to be where they are, then you will need to find some more people to help fill this void in your ‘growth’ reference group. Find people that challenge your status quo and make you take uncomfortable action to get you out of where you are and on to where you want to be. Remember, owning a larger business is not the same as owning the business you have right now, it has new challenges that require new thinking so stop thinking small.

Your Message Affects Your Money!

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First impressions should make people want to get to know you better.

A TV show I have enjoyed in the past is “What Not To Wear” on TLC. It was a show that had people nominated for a makeover. These people were hoping to do some great things in their life, like be a lawyer, run a global charity, have a successful business, or simply be accepted in the circles they were trying to be a part of. One thing that was common about these people was that they almost all would say, “I don’t want to change, people should like me no matter what I wear.” This is true, except as humans we are programmed to make judgements about situations, events and people to ensure we are safe, comfortable, and connected.

If your business language creates a first impression that screams ‘SHAM’, you say things that make others uncomfortable, or your vocabulary does not attract or appeal to your clients and others you wish to be connected to then it’s time to take a look at what you are saying/writing and make it create the right image for those whom you want to receive your message.

First Impressions

First impressions help us determine if we are going to be safe, comfortable, and feel connected. In the history of our evolution our brains have become wired for the ‘Freeze, Flight, or Fight’ reaction. We see or hear something and we have to evaluate immediately if we were going to be safe. We still have this unconscious reaction to new environments and new people, hence the reason why we still tend to make judgements about people we meet, when we first meet them. Although I would not recommend to anyone to make decisions on a first impression it is still important for you to create an image that makes people willing to connect with you again so a decision or a sale can take place. After all, we don’t purchase from people we don’t trust, so having a language that builds trust, especially on your first contact, is imperative.

First-impression Touchpoints

Where are your first-impression touchpoints? These are the places prospects are likely to experience you for the first time. Is it your website, your Facebook page, at a networking event, a video on YouTube, or an ad in a magazine? What does it say about who you are and what you do? Your first impression about you and your business has to say two things:

  • I am trustworthy, likable, and worth knowing
  • I have something of value that you might want

If you want to know if this is true of your message, have someone from outside your inner circle, preferably a client or prospect, evaluate the language they experience.

  • Do they feel like they would want to connect with you or your business? If so they should be excited to have met you or experienced your message.
  • Is your message clear or is there something missing they expected to find or understand about your or your business? For it to be clear they not only have to understand what you are saying, but must be attracted to your message. If they are not, your language is not targeted to the people you want to attract as clients.
  • Do they know what to do next? If you meet them at a networking event do they know what their next step is to stay connected with you. If they see your message in a magazine is there a clear call to action that they will actually act on? Do they want you to connect with them or do they want to simply have a way to stay connected. You need to know what the best way to continue this new relationship will be and have that message ready too.
  • What can you do for them right now that will also build on the trust? If you give first you will create a comfort level that will open the door for future conversations. Remember to give without expectation of reciprocation. This true gift is a language of its own that speaks directly to our unconscious mind.

Your first impression is not a time for sales, it is a time to start a lasting, positive relationship .You might think, like the nominees of the TV program I mentioned earlier, that people should love you for what you do, but until they know you they need to like you for what they see and hear. Since they really don’t have a lot to go on yet your first contact should be a rich, warm experience full of value. The next time they experience you, like in the email, they will be thankful for knowing you instead of fearful of what you make be asking of them. With trust comes the opportunity to have your conversation around money.